Returns & Refunds
Returns & Refunds
Your garments are made just for you based on your measurements, choice of fabrics and styling. Juliet by Andre Julius is fully committed to ensuring you have garments that you love to wear. If your garments do not meet your expectations, let us know and we will make it right for you. We’re here to help. Contact our Customer Experience team at firstname.lastname@example.org and we will guide you through the process.
Please note that we do not offer any refunds on any of our custom and bespoke garments as they are made according to your measurements and design, no one else’s. If there is any issue with the fit or fabrication of your garments, we will work to remake it, or we will give you a complimentary alteration for that garment. Juliet by Andre Julius reserves the right to charge for alterations or remakes on subsequent orders after your first round requiring adjustments to fit. Returns are at the sole discretion of Andre Julius, and will be reimbursed in the form of an Andre Julius gift card. If your items were purchased with a gift card, the card will be reloaded before another gift card is issued.
Once an order has been placed, there will be no refunds issued. Andre Julius will not pay for alterations or a remake after 30 days from garment delivery. Beyond the 30-day period, Andre Julius is happy to work with you to perfect the fit of your garments and will provide the most competitive pricing available.
We are not responsible for any garments once they are shipped. You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by Andre Julius will be eligible for a refund or exchange.
Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund.